If your reverse logistics processes and procedures aren’t up to par, your business results are going to suffer. Glenn Hayes, Managing Director of Worldwide Logistics Group UK sat down with Multichannel Merchant to discuss how reverse logistics is closely related to customer service.

Multichannel Merchant is an online resource with original research, executive summaries, tech and supplier roundups and insights on trends that help manage everyday business. They target key decision makers in e-commerce, management, marketing and operations. Their discussions with Hayes were part of an editorial spotlight on returns for Q3.

In this episode, Hayes discusses the innovative tactics for reducing returns, using AI to generate intelligent return labels, leveraging predictive analytics to forecast returns, tactics that operations managers can deploy to handle the rising cost of returns and so much more.